Hotline opened on Wednesday after government admitted IT error but Serco staff say they are not medically trained
Distraught women contacting the government’s breast cancer screening hotline are being connected with call-handlers who have had only one hour’s training and are relying on a cheat sheet of symptoms, the Guardian has learned.
The hotline opened on Wednesday after health secretary Jeremy Hunt said a computer error meant 450,000 women between the ages of 68 and 71 did not receive letters inviting them for a final breast cancer screening. He said up to 270 lives may have been cut short as a result.
Related: Breast cancer screening IT error: what you need to know
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